Money Back Guarantee Policy

At ASTRALGRID, we value the trust and satisfaction of our customers. Our Money Back Guarantee Policy is designed to ensure that your experience with our products and services remains seamless and rewarding. This policy outlines the terms and conditions under which you may be eligible for a refund.

Eligibility for Refund

• Refund requests can be made within 30 days of the original purchase date.
• Products or services must be in their original condition, unused, and with all original packaging.
• Customers must provide proof of purchase, such as a receipt or order number, when requesting a refund.

Refund Process

1. Contact our customer service team via email at support@astralgrid.africa or call us at +27 21 345 6789 to initiate a refund request.
2. Provide all necessary details, including your receipt or order number, and the reason for the refund.
3. Our team will verify your request and notify you of the approval or rejection of your refund within 5 business days.
4. If approved, a refund will be processed to your original method of payment within 7-10 business days.

Exceptions

Please note that certain products and services may be exempt from refunds. These include:

• Downloadable software products once they have been delivered.
• Customized or personalized items.
• Items purchased during sales or promotions may have different terms, which will be specified at the time of purchase.

Non-Returnable Items

Certain items cannot be returned and are not eligible for a refund. These items include:

• Gift cards
• Perishable goods
• Health and personal care items

Contact Us

If you have any questions regarding our Money Back Guarantee Policy, please do not hesitate to contact us at support@astralgrid.africa or call us at +27 21 345 6789. Our customer service team is available to assist you with any inquiries you may have.

Thank you for choosing ASTRALGRID. Your satisfaction is our priority.